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Terms of Service

Last updated: 28/03/2026

Welcome to Surprisebox.Company. In these Terms of Service, “Surprisebox”, “we”, “us”, or “our” refer to Surprisebox.Company. These Terms of Service govern your access to and use of our website, online store, and any related services, content, features, products, or tools we make available (collectively, the “Services”). By accessing or using the Services you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

 

1. 1. Eligibility
      You must be of legal age in your jurisdiction to form a binding contract (or have a parent/guardian’s consent) to use the Services. By placing an order or using the Services you represent and warrant that all information you provide is accurate, current, and complete.

   2. Accounts; Security
      3.1 You may need to create an account to use certain features. Keep your account credentials secure and notify us immediately of any unauthorized use.
      3.2 You are responsible for all activity under your account. We may suspend or terminate accounts that breach these Terms.

   3. Products, Orders & Acceptance
      4.1 Product descriptions are provided for informational purposes only. We attempt to be accurate but do not guarantee that product descriptions, pricing, or availability are error-free.
      4.2 Placing an order is an offer to purchase. We reserve the right to accept, decline, or cancel any order for any reason (including inventory, pricing errors, fraud prevention). An order is accepted when we send an order confirmation.
      4.3 All purchases are subject to our Refund Policy and any other policies posted on the Site.

   4. Pricing, Taxes & Payment
      5.1 Prices shown on the Site are in the currency displayed and do not always include taxes, duties, or shipping costs unless stated. You are responsible for any taxes, customs, or import duties applicable to your order.
      5.2 We accept payment methods displayed at checkout. By submitting payment information you represent you are authorized to use the payment method.

   5. Shipping & Delivery
      6.1 Shipping methods, carriers, and delivery estimates are provided at checkout. All delivery times are estimates. We are not liable for carrier delays, customs processing, or other events beyond our control.
      6.2 Title and risk of loss generally transfer to you upon delivery to the carrier, unless otherwise required by law.

   6. Returns & Refunds
      Returns and refunds are handled in accordance with our Refund Policy. Please review that policy for eligibility, process, and timelines.

   7. Intellectual Property
      8.1 All content on the Services (text, graphics, logos, images, videos, software, and other materials) is owned by Surprisebox or its licensors and protected by intellectual property laws.
      8.2 You may use content solely for personal, non-commercial use as permitted on the Site. Unauthorized use is prohibited.
      8.3 If you submit Feedback, you grant us a perpetual, worldwide, royalty-free, sublicensable license to use it.

   8. User Content; Interactive Features
      9.1 If you post or submit content (reviews, comments, images), you grant us a non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, modify, publish, and display that content.
      9.2 You represent you have all rights to post the content and that it complies with these Terms. We may remove or refuse content that violates these Terms.

   9. Prohibited Conduct
      10.1 You must not: (a) violate applicable law; (b) infringe others’ rights; (c) impersonate others; (d) transmit malware; (e) attempt unauthorized access; (f) scrape, crawl, or harvest data; (g) send spam; or (h) otherwise misuse the Services.
      10.2 You must not use any Site content to train or develop machine learning or AI systems.

   10. Third-Party Links & Services
       The Services may include links to third-party sites and services. We do not control third-party content and are not responsible for their practices. Your interactions with third parties are at your own risk.

   11. Mobile Messaging
       If you opt into SMS/MMS messaging, separate Mobile Messaging Terms apply. Message and data rates may apply and you may opt out at any time via the method described in those Terms.

   12. Disclaimers
       THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

   13. Limitation of Liability
       TO THE FULLEST EXTENT PERMITTED BY LAW, SURPRISEBOX AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR USE ARISING FROM YOUR USE OF THE SERVICES. WHERE LIABILITY CANNOT BE LIMITED, OUR AGGREGATE LIABILITY WILL BE LIMITED TO THE AMOUNT YOU PAID US FOR THE PURCHASE GIVING RISE TO THE CLAIM (OR €100 IF NO PURCHASE).

   14. Indemnification
       You agree to indemnify, defend, and hold harmless Surprisebox, its affiliates, officers, directors, employees, agents, and service providers from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or your use of the Services.

   15. Governing Law & Disputes
       16.1 These Terms will be governed by the laws of the jurisdiction where Surprisebox is headquartered, without regard to conflict of laws principles. You and Surprisebox consent to venue and personal jurisdiction in those courts, except where mandatory law requires otherwise.
       16.2 If a dispute arises, we encourage you to contact us first to try to resolve it informally.

   16. Termination
       We may suspend or terminate your access to the Services at any time for violation of these Terms or for any lawful reason. Sections that by their nature should survive termination (e.g., Intellectual Property, Indemnification, Limitation of Liability) will survive.

   17. Severability; Waiver; Entire Agreement
       If any provision is found invalid or unenforceable, the remaining provisions will remain in effect. Failure to enforce any right is not a waiver. These Terms, together with any policies referenced herein, constitute the entire agreement between you and Surprisebox regarding the Services.

   18. Assignment
       You may not delegate, transfer, or assign these Terms or your rights under them without our prior written consent. We may transfer or assign these Terms without notice.

   19. Changes to These Terms
       We may update these Terms from time to time. We will post the updated Terms with a revised “Last updated” date. Continued use of the Services after changes means you accept the updated Terms.

   20. Contact Information
       For questions about these Terms, please contact:
       Surprisebox.Company
       Email: Surprisebox.co.orders@hotmail.com
       Tel: +31 0642232320
       KVK: 90789547
       BTW: NL004842151B98

   21. Supplemental Policies
       Privacy Policy, Refund Policy, Mobile Messaging Terms and any other Supplemental Terms referred to above are part of these Terms and should be read together with them.